Regional Clinic Manager

Join an Organization that Puts its People First!

Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you!

Orchid Health was founded 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We are committed to our communities and each other and are proud of the positive feedback and reputation that we have built. We currently see thousands of patients at our six Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.

Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by very intentionally operationalizing  our four pillars and core values through a number of daily, weekly, monthly, and triannual practices.

Four Pillars (in order of priority):

• Pillar 1: Employee Well-Being
• Pillar 2: Trusting Patient Relationships
• Pillar 3: Community Health
• Pillar 4: Financial Sustainability

Core Values:

• Challenge the Status Quo
• Cultivate Respect
• Courageously Vulnerable and Accountable

Why work for Orchid Health?

At the foundation of Orchid Health’s culture is the creation of a safe space for all team members to show up as themselves. We believe each team member has something unique to contribute, and it is through the collective sensing and responding of all team members, not just leadership, that we have the opportunity to advance our mission, become a trailblazing healthcare organization, and a bright spot of hope for both patients and our peers. Orchid’s team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts and partnerships, and enjoy a robust benefits package. 

Compensation:

• $95,000 - $115,000 depending on experience and skills 

Benefits:

• Work Flexibility! Work from home one day per week. 
• Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans 
• $1000/year Wellness Benefit - for things that make you happy!
• 401(k) with a company match, financial planning, and wellness resources are available at no cost.
• A Continuing Education / Continuing Medical Education budget for all team members
• An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees
• 128 hours of PTO per year, annually front-loaded with tenure-based increases
• 40 hours of paid inclement weather and emergency closure leave, annually front-loaded
• 8 paid holidays, plus your birthday off!
• Free care at our clinics for team members and their families
• And more!

*Team members are eligible for benefits on the first of the month following 30 days of employment.

The schedule for this position is Monday – Friday / 8:00 am - 5:00 pm. 

Position Description:

The Regional Clinic Manager is responsible for cultivating, monitoring, and advancing four pillar health across clinics. This will be done through facilitating a collaborative approach to compassionate, integrated, whole-person care; partnering with clinical leads and operational leadership to provide effective and proactive management of clinic operations; management of clinic office staff; ensuring exceptional services to patients; achieving annual operational and financial goals; and managing multiple departments and programs. 

In this role, the Regional Clinic Manager holds authority/oversight over daily clinic operations and is responsible for managing and overseeing the delivery of exceptional and compassionate care to all patients while supporting the wellbeing of clinic team members.

Additionally, working closely with the Executive and Operations Directors, this position will help clinics transition to become self-managed over 2025. As clinics become self-managed, this position will take on the role of Self-managed Clinic Operations Coach for all Clackamas County Clinics, while also having the opportunity to take on org-wide responsibilities based on interests and organizational needs. 

Responsibilities:

• On-site at each location (Sandy, Estacada, and Hoodland Clinics) for at least 1-2 days per week.
• Create and adjust staffing plans to ensure adequate staffing for each clinic. 
• Prepare monthly schedules and patient visit targets and actuals.
• Meet and exceed financial goals by hitting patient health outcomes, visits per day, and patient panel size targets.
• Prepare a triannual state of the clinic report.
• Facilitate clinic triannual retrospectives and strategic planning sessions.
• Work with clinic teams to create, develop, and manage project plans, and OKRs, and facilitate decision-making processes aligning with Orchid policies and procedures.
• Participate in the development of the annual clinic budget.
• Monitor clinic office supplies, clinical supplies, and equipment through delegation as appropriate, within the established budget range.
• Hold team member 1:1s and conduct annual reviews.
• Listen, respond, and act upon real-time feedback from clinical team members. 
• Navigate situations with upset patients.
• Approve/amend timesheets and manage PTO in coordination with the HR Services Team.
• Weekly, monthly, and ad-hoc reports for operational efficiency.
• Facilitate twice monthly staff meetings.
• Organize team-building activities.
• Plan community events.
• Coordinate partnerships with other organizations

• Support and promote Orchid Health's culture, mission, and core values

Required Qualifications:

• Bachelor's Degree in business, healthcare, or related field or associate degree and 2 years experience in clinical management or 5 years of equivalent combination of education/related work experience.
• Minimum of 5 years working in a clinical setting (Family Medicine preferred).
• Minimum of 3 years experience managing the day-to-day operations in a clinical setting, including team goal setting and budget management.
• Ability to deal with challenging patients and staff with empathy and compassion.
• Ability to travel to the administrative office, other clinics, and leadership events.
• Strong project and people management skills are required.  
• Strong technology skills including EHR, Adobe, Microsoft Suite, and Project management software. 
• Excellent verbal, written, and interpersonal communication skills. 
• Demonstrated competencies to manage day-to-day operations including but not limited to willingness to learn, attention to detail, respect, cooperation, dependability, and receptiveness to champion new ideas. 
• Ability to assess and monitor financial and operational performance and use this to identify opportunities for improvement.

Preferred Qualifications:

• CRHCP - Rural Health Certification is preferred.
• Expert knowledge in Athena EHR is preferred.
• Rural Healthcare experience preferred.
• Experience in a Trauma-Informed approach to care is highly preferred.

Work Environment:

While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment. Team members may be required to work for extended periods of time at a computer. Team members use standard office equipment, such as computers, phones, and e-fax.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be regularly required to use hands and fingers to operate a computer, telephone, and keyboard. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, reaching, and crouching, as well as lifting and supporting patients. Computer work is required for in-clinic positions. Light to moderate lifting may be required.

Travel:

Regular travel is required between all three clinic locations in Clackamas County, as well as occasional travel to Portland and to work events regionally. 

Employment Offer Contingencies:

Job offers are contingent upon the successful completion of a background check and drug screening. 

AAP/EEO Statement:

It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.